Cancellations

Because gifts are prepared by hand, contact us as soon as possible if you need to cancel. Orders may be cancelled for a full refund before preparation begins. Once an order has entered preparation, customization, or fulfillment, cancellation may no longer be possible.

Damaged, Missing, or Incorrect Items

If a gift arrives damaged, incomplete, or materially different from the confirmed order, email hello@curatedbygordon.com within 48 hours of delivery with the order number and clear photographs of the packaging and affected items. We will review promptly and, when appropriate, replace the item, re-send the gift, or issue a refund.

Returns

For safety and quality reasons, food, beverages, flowers, personalized goods, and made-to-order gifts are final sale unless damaged, defective, or incorrect. Unused non-perishable items may be considered for return within 14 days when they are unopened and in original condition. Return shipping is the customer’s responsibility unless the error was ours.

Refund Timing

Approved refunds are issued to the original payment method. Processing time depends on the financial institution and is typically several business days after the refund is submitted.

Contact

Questions about this policy may be sent to hello@curatedbygordon.com.